Deskfull CRM – Terms of Use

1. The Licence

A Deskfull CRM licence lets one hotel use the software on up to 5 computers, plus the owner app. It is issued for the hotel named on it and cannot be resold or moved to another hotel without our agreement. The software stays the property of RiekApps; the hotel’s data stays the property of the hotel.

2. Price And Maintenance

The one-time licence costs ₹1,00,000 plus GST, unless a different price is agreed in writing. It includes setup and training at the hotel and the first year of maintenance: updates, cloud sync and backup, the owner app and alerts, online bookings and help from us.

From the second year, maintenance is ₹15,000 a year plus GST and is optional. If maintenance is not renewed, the software keeps working at the desk, including GST bills and the Tally export. Cloud sync and backup, the owner app, alerts and online bookings stop 15 days after maintenance ends, and start again when it is renewed.

3. Time-Limited Plans And The Free Trial

We may also license Deskfull CRM for 1, 3, 6 or 12 months, and offer a 14-day free trial. The app shows how much time is left. Three days after a plan or the trial ends, the desk locks: only signing in, installing a new licence key, sync and backups keep working until the hotel renews. Nothing is deleted while the desk is locked. A one-time licence never locks.

4. The Hotel’s Responsibilities

Deskfull CRM helps with GST bills, the GST register, Form C reminders and the Tally export, but the hotel remains responsible for its rates, its tax filings, submitting Form C to the authorities and checking what it files. The hotel is also responsible for the guest data it collects (see the Privacy Policy), for who it gives access to, and for keeping its computers working and protected.

5. Acceptable Use

Do not copy, resell, reverse engineer or remove the licence checks from the software, and do not use it to store data the hotel has no right to keep.

6. Liability

We fix problems with the software that we are told about during maintenance. Apart from that, the software is provided as it is. To the extent the law allows, RiekApps is not liable for indirect losses or lost profits, and our total liability is limited to the amount the hotel paid us in the 12 months before the claim.

7. Changes And Law

Changes to these terms are published on this page with a new effective date; they do not change the price of a licence already paid for. These terms are governed by the laws of India.

8. Contact

RiekApps — riekapps@gmail.com. See also the Support page.