Deskfull CRM Support
Have a question or need help? Send us a message and we’ll get back to you.
Common questions
How do I get help?
Write to riekapps@gmail.com with your hotel name and Hotel ID (Settings → Licence), and tell us what you were doing and what happened. A screenshot helps.
How do I see it before buying?
Open the live demo at deskfull.riekapps.com/demo to use the real app with a demo hotel in your browser, or book a meeting on deskfull.riekapps.com for a free demo at your hotel.
The desk says my plan has ended
Send us the Hotel ID shown on the screen and renew. The new licence key reaches the desk by itself when it syncs, or the owner can paste it on that screen and press Unlock. Your rooms, guests and bills are safe while the desk is locked.
A staff member forgot their PIN
The owner can set a new PIN for them in Settings → Staff.
The internet is down
Keep working. Check-in, bills and the room board work offline, and everything syncs when the internet comes back.
A bill was wrong after it was issued
Issue a GST credit note from the bill for the wrong part or the whole bill. A manager approves it, and it appears in the GST register and the Tally export.
See the Privacy Policy and Terms of Use, or visit deskfull.riekapps.com.