Dearly Support
Have a question or need help? Send us a message and we’ll get back to you.
Common questions
Restore Dearly Plus
Open the Plus screen and tap Restore Purchases. Dearly asks the store which purchases belong to you, so make sure the phone is signed in to the same Google Play or Apple account you bought with. Still missing? Use More → Contact us and tell us which plan you bought.
Cancel a subscription
Subscriptions are managed by the store, not inside the app. On Android: Play Store → your profile → Payments & subscriptions → Subscriptions → Dearly → Cancel subscription. On iPhone: Settings → Apple ID → Subscriptions. Cancel at least a day before the renewal date (or before the free trial ends); you keep Plus until the end of the period you paid for. Uninstalling the app does not cancel it. Lifetime is a one-time purchase and never renews.
I forgot my PIN
Your diary lives only on your phone and RiekApps cannot see it, so we cannot reset the PIN for you. If you turned on fingerprint or face unlock, use that and then change the PIN in More → PIN Lock. Without either, the diary can only be opened again from a backup: reinstall Dearly and restore your last backup file, iCloud backup or Google Drive backup.
Back up and move to a new phone
Open More → Backup & Restore. Share backup file makes a ZIP of your whole diary that you can save anywhere; on the new phone, install Dearly and choose Restore from a file. With Dearly Plus you can also back up to iCloud (iPhone) or Google Drive (Android) and restore with Restore Backup on the new phone, signed in to the same Apple or Google account.
Reminders don’t arrive
Check that notifications are allowed for Dearly in your phone’s settings, then set the time again in More → Reminders. Some Android phones stop apps in the background to save battery; allowing Dearly to run without battery restrictions keeps reminders on time.
Change the language
Dearly follows your phone’s language and speaks English, German, French and Spanish. To pick another one, open More → Language.
Delete my data
There is no account. Your diary lives on your phone and is removed when you uninstall the app; an iCloud backup can be deleted in Settings → [your name] → iCloud → Manage Storage → Dearly, and a Google Drive backup from Drive → Settings → Manage apps → Dearly. To delete messages you sent us through Contact us, email riekapps@gmail.com and we will do it within 7 days.
Report a problem or suggest an idea
Use More → Contact us or Request a feature in the app, or write to riekapps@gmail.com. A real person reads every message, and replies come back inside the app.
See the Privacy Policy and Terms of Use.