Voice Recorder Support
Have a question or need help? Send us a message and we’ll get back to you.
Common questions
Recording stops when the screen is off
Voice Recorder keeps recording in the background and shows a notification with the controls while it does. On Android, allow notifications for the app, and if your phone has an aggressive battery saver (common on Xiaomi, Oppo, Vivo, Realme and Samsung), set Voice Recorder to “Unrestricted” or “No restrictions” under Settings → Apps → Voice Recorder → Battery. On iPhone, recording continues with the screen locked; the red status indicator shows it is still going.
Transcribe asks to download a language
Transcription runs on your phone using its built-in speech recognition, so it needs that language’s speech model on the device. The first time, Android or iOS offers to download it — usually 30 to 70 MB, once per language. Tap Download and keep the phone online until it finishes. If you tapped Cancel, just tap Transcribe again. After that, transcription works offline.
Transcription is not available on my phone
Offline transcription needs Android 13 or later with Google’s on-device speech recognition, or a recent iOS version. On some phones without Google services, or on older versions, the option is missing or the language you want is not offered. Recording, playback and every other feature still work.
What does Clean voice do?
Clean voice removes steady background noise — fans, traffic, hum, room hiss — while keeping the voice. It saves a new cleaned copy next to the original, so the original is never changed. It works best on speech; music and very loud crowds can sound processed. It runs entirely on the phone.
AI summaries and the monthly allowance
With Pro, a recording that has a transcript can be summarised into a short overview, key points and action items, written in the language of the recording. Only the transcript text is sent, never the audio, and it is not kept on our server. Summaries are covered up to 30 hours of recordings a month; the app shows how much is left and when it resets. If a summary fails, nothing is taken from your allowance.
I paid but Pro is not unlocked
Open Settings in the app and tap Restore purchases. Make sure you are signed in to the same Google or Apple account you bought with. If it still is not unlocked, write to us with the order ID from your store receipt (it starts with GPA. on Google Play).
Cancelling or changing plan
Subscriptions are managed by the store. In the app, open Settings and tap Manage subscription, or go to Google Play → Payments & subscriptions → Subscriptions, or on iPhone Settings → your name → Subscriptions. Pro stays active until the end of the period you already paid for. Refunds are handled by Google Play or Apple.
Moving recordings to a new phone
Recordings are stored only on your phone and are not included in cloud backups, so they do not move automatically. Before switching phones, select the recordings in the library and share or export them to your files, a computer or cloud storage. On the new phone you can import audio files back into Voice Recorder.
I deleted a recording by mistake
Deleted recordings are kept in Recently Deleted for 30 days. Open Settings → Recently Deleted and restore it. After 30 days, or once you delete it from there, the recording and its transcript are gone for good.
Report a problem
Write to riekapps@gmail.com with your phone model and Android or iOS version, and what you were doing when it went wrong. We never see your recordings, so describe the problem rather than sending audio unless you are happy to share it.
Recordings stay on your phone, with no account. See the Privacy Policy and Terms of Use.