Objectif 7 Support
Have a question or need help? Send us a message and we’ll get back to you.
Common questions
How do I get help?
Write to riekapps@gmail.com from the email you use to sign in, and tell us what you were doing, what you expected and what happened. For payment questions, include the email you used at checkout.
I paid but my pass is not showing
Passes are tied to the account you were signed in with when you paid. Sign in with the same Google account or email, then wait a minute: the page you return to after checkout checks the payment and activates the pass as soon as Dodo confirms it. If it still does not show after a few minutes, write to us with the email you used at checkout.
My correction failed
A correction that fails does not use a credit. Wait a moment and try again. If it keeps failing, write to us with the task number and the time it happened.
Is the mark the same as in the real exam?
No. The mark out of 20 and the NCLC level are AI estimates built on the five criteria the exam uses. Expect them to be within about one band of an examiner’s mark, not an exact match. Use the errors and the three priorities to decide what to work on, not as a prediction of your official result.
What is free and what needs a pass?
Free without an account: every topic with its model answer, the timed simulator and word counter, the NCLC calculator and the guides. AI corrections and full 60-minute papers need a 30-day ($19) or 90-day ($39) pass, paid once. There are no free corrections and nothing renews.
Is there a limit on corrections?
A pass includes up to 40 corrections a day and 600 over the life of the pass. Buying again while a pass is running adds the days to your current expiry.
How do I delete my account?
Open the account page and choose “Delete my account”. It removes your login, your texts, your corrections and your order records from our servers. Dodo Payments keeps the invoices it is legally required to keep. You can also ask by email.
How do refunds work?
If something went wrong (a double charge, or corrections not working for you), write to riekapps@gmail.com within 14 days of purchase and we will make it right, including a refund. Refunds go through Dodo Payments to the original payment method and remove the days that order added.
Objectif 7 is an independent practice tool, not the official TCF Canada. See the Privacy Policy and Terms of Use, or open the app at objectif7.riekapps.com.