Imli Support
Have a question or need help? Send us a message and we’ll get back to you.
Common questions
How do I pair with my partner?
Each person needs Imli on their own phone. One partner opens the pairing screen and shares the code; the other enters it. A code expires, so make a new one if it no longer works. An account can be paired with only one partner at a time.
A game is waiting or disconnected
Make sure both phones are online, then return to Imli. Real-time games pause briefly while a phone reconnects; play-anytime games wait for the other person’s turn. If the app cannot restore an unfinished match, no stars are awarded for it. Start a new match and write to us if it keeps happening.
What grows the shared island?
Finished games add to the pair’s history and grow the island. Games can award stars and keepsakes; stars buy island decorations. The island, stars, items, streak and history belong to the pair and appear on both phones.
How does the nightly streak work?
Finish at least one game on a local calendar day to keep the pair’s run going. Imli uses each partner’s time zone so evening reminders arrive at the right time. If an eligible streak breaks, the app may offer a one-time repair purchase.
Notifications are not arriving
Allow notifications for Imli in your phone’s Settings and make sure battery-saving settings are not restricting the app. Notifications can announce a partner joining, a turn, a nightly reminder or a support reply. Games still work when notifications are off.
Does Imli Plus cover both partners?
Yes. Either partner can buy Imli Plus and both people in the current pair unlock it. The subscription belongs to the Google Play or Apple account that paid. If the pair unlinks, the buyer can restore it while signed in to the same store account.
I paid but Plus, stars or a repair did not appear
Keep the phone online and reopen Imli. For Plus, use Restore purchases while signed in to the same Google Play or Apple account that bought it. Do not buy the consumable again. Send us the store order ID and the approximate purchase time; never send card details or a store password.
Cancelling Imli Plus
The partner who bought Plus must cancel it in Google Play under Payments & subscriptions → Subscriptions, or on iPhone under Settings → their name → Subscriptions. Access lasts until the end of the paid period. Deleting the app, unlinking or deleting an Imli account does not cancel the store subscription.
Unlinking or deleting an account
Settings lets you unlink or choose Delete my account. Either action permanently removes the pair’s shared island, stars, items, streak and game history for both partners. Delete my account also erases your profile and sign-in immediately. These actions cannot be undone.
Report a problem
Use Contact us inside Imli or the form above, or email riekapps@gmail.com. Include both phone models, Android or iOS versions, the game name and what happened. If there was a purchase problem, include the store order ID but never card details or passwords.
Email us at riekapps@gmail.com. See the Privacy Policy and Terms of Use.