Foldcut Support
Have a question or need help? Send us a message and we’ll get back to you.
Common questions
Foldcut did not find the subject
Try a photo with a clear subject and good contrast from the background. If Foldcut still cannot find it, choose Use the whole photo to animate it as a torn paper print, or pick another photo. You can also use Cut in the editor to restore or erase parts of a cutout.
How do I make a photo cutout animation?
Tap Create, choose Cutout, then pick a photo or take one with the camera. Foldcut finds the subject on your phone and opens the editor. Use Motion, Paper, Edge and Back to change the look, then tap Export.
How do I make a text match cut or paper headline?
Tap Create and choose Match Cut to keep a word or phrase locked in place while paper pages change, or choose Headline for animated torn strips, magazine letters, labels, stamps and sticky notes. Type your text, choose a look and export.
Cutting or exporting is slow
Everything runs on your phone, so speed depends on the device, the number of cutouts, the length and the export quality. A 4K or 60 fps export takes longer than 720p. Keep Foldcut open if your phone stops background work; your project is saved if an export fails.
How do I remove the Foldcut badge?
Your first video is free and carries a small Foldcut badge. Pro removes it and lets you export unlimited projects. Tap the ✕ beside the badge in the editor to see the plans.
Where is my saved export?
Foldcut saves to your phone’s gallery only when you export. On iPhone, look in Photos; on Android, look in your gallery. From the done screen you can also share to TikTok, Instagram, YouTube, WhatsApp or another app. Pro can also export green-screen video, sticker PNG and GIF files.
I paid but Pro is not unlocked
Open the plans screen and tap Restore. Make sure you are signed in to the same Google or Apple account you bought with. If it still is not unlocked, write to us with the order ID from your store receipt (it starts with GPA. on Google Play).
Cancelling or changing plan
Subscriptions are managed by the store: Google Play → Payments & subscriptions → Subscriptions, or on iPhone Settings → your name → Subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge. Pro stays active until the end of the period you paid for. Refunds are handled by Google Play or Apple.
Report a problem
Use Contact us in the app’s Settings, or write to riekapps@gmail.com with your phone model, Android or iOS version, and what you were doing when it went wrong. We never see your photos, cutouts, projects or exports, so describe the problem rather than sending a file unless you are happy to share it.
Your photos, cutouts, projects and exports are processed on your phone and never uploaded. See the Privacy Policy and Terms of Use.