Auto Captions Support
Have a question or need help? Send us a message and we’ll get back to you.
Common questions
Captions are “getting ready” the first time
Auto Captions understands speech with a model that runs on your phone, so it downloads it once after the first launch (about 190 MB). Keep the phone online until it finishes; it resumes on its own if the connection drops. After that, captioning works offline and nothing is downloaded again.
Which languages does it understand?
21 languages, including English, Spanish, German, French, Portuguese, Italian, Turkish, Arabic, Hindi, Indonesian, Japanese, Korean and Chinese. “Detect automatically” works for most videos; if the captions come out in the wrong language, pick the spoken language before you caption.
A word is wrong or out of time
Open the video, tap Words and tap the word to change it. Speech recognition can trip over names, slang, music and background noise, so check the captions before you post.
Captioning is slow
Everything runs on your phone, so speed depends on the device. A one-minute clip usually takes well under a minute on a recent phone. You can leave the app while it works; it tells you when the captions are ready if notifications are allowed.
How do I remove the Auto Captions badge?
Your first video is free and carries a small Auto Captions badge. Pro removes it and lets you caption unlimited videos of any length. Tap the ✕ on the badge in the editor to see the plans.
Where is my saved video?
On Android it is in your gallery in the “Auto Captions” album (Pictures/Auto Captions). On iPhone it is in Photos. You can also share it straight to TikTok, Instagram, YouTube or WhatsApp from the save screen, or save the captions as an .srt subtitle file.
I paid but Pro is not unlocked
Open the plans screen and tap Restore. Make sure you are signed in to the same Google or Apple account you bought with. If it still is not unlocked, write to us with the order ID from your store receipt (it starts with GPA. on Google Play).
Cancelling or changing plan
Subscriptions are managed by the store: Google Play → Payments & subscriptions → Subscriptions, or on iPhone Settings → your name → Subscriptions. Cancel at least 24 hours before a trial or period ends to avoid the next charge. Pro stays active until the end of the period you paid for. Refunds are handled by Google Play or Apple.
Report a problem
Use Contact us in the app’s Settings, or write to riekapps@gmail.com with your phone model, Android or iOS version, and what you were doing when it went wrong. We never see your videos, so describe the problem rather than sending the video unless you are happy to share it.
Your videos are captioned on your phone and never uploaded. See the Privacy Policy and Terms of Use.